Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and service address
• Requested service details, preferred appointment date, and notes
• Any message content you submit through contact forms

We may also collect technical information such as IP address, browser type, and pages visited through server logs used for security and diagnostics.

2. How We Use Information

• Provide plumbing services and respond to quote or contact requests
• Send transactional communications related to your request
• Schedule appointments and provide customer support
• Protect our website, prevent fraud, and troubleshoot technical issues
• Comply with legal obligations

3. Notice at Collection (California)

At or before collection, we notify California residents that we collect identifiers, contact details, service request information, and internet activity logs for the business purposes described in this policy.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising.

4. How We Share Information

We may share personal information with service providers that support our business operations (such as web hosting, email delivery, and IT/security support), and when required by law.

5. Data Retention

We retain personal information only as long as reasonably necessary for service fulfillment, business records, dispute resolution, security, and legal compliance.

6. Your Privacy Rights

Depending on your state of residence, you may have rights to request access, correction, deletion, and portability of personal information, and to limit certain uses of sensitive personal information where applicable.

California residents may request information about categories of personal information collected, sources, purposes, disclosures, and deletion/correction as permitted by law.

7. How to Submit a Privacy Request

You can submit privacy requests by:

• Email: info@rjaplumbing.com
• Phone: 510-925-4593
• Mail: 3240 Lone Tree Way #204-I, Antioch, CA 94509

Please include enough detail for us to verify your request and respond.

8. Children's Privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure.

10. Changes to This Policy

We may update this policy from time to time. Material updates will be posted on this page with a revised effective date.

11. Contact Us

RJA Plumbing
3240 Lone Tree Way #204-I, Antioch, CA 94509
Email: info@rjaplumbing.com
Phone: 510-925-4593